Dedicated Customer Services Executive

AuroSys has channelized its experience and expertise of over 10 years in designing a unique model, which it calls the ‘In-Serving Employee’ model.This model not only inherits the advantages of outsourcing, but also addresses and mitigates the risks associated with it. AuroSys helps you leverage a dedicated offsite personnel working exclusively for your company, abiding by the guidelines, rules, policies and standard operating procedures your company follows. This gives you greater control and flexibility over your work and transforms your relationship with the resource from that of a ‘supplier – customer’ to an ‘employer – employee’, making your company more efficient and organised.

DEDICATED CUSTOMER SERVICES EXECUTIVE
Experience

2 to 6 years (Industry as well as Service Firms)

Experience of U.S Work 6 months to 3 years
Typical Age Group 23 to 35
Training 60 Hours of Inhouse Training has been undertaken.
Qualification Bachelor or Masters in Commerce/Communication/Business Management
Equivalent US Qualification Bachelor or Masters (2 to 5 years of experience)
Information Technology Skills

Ms Office, Basic Networking Skills for Remote Desktop Support, Email, Skype, Commonly Used Business Application etc.

Job Skill Sets/Description

Job Skill Sets: Excellent English Communication, Customer Relationship Management, Data Entry, Customer Problem Solving, Product Knowledge, Marketing Knowledge, Documentation Skills. Overseeing Business KPI, Idenfying areas of improvement, New Customer Acquisition, Customer Satisfaction.