Dedicated Customer Relationship Manager

AuroSys has channelized its experience and expertise of over 10 years in designing a unique model, which it calls the ‘In-Serving Employee’ model.This model not only inherits the advantages of outsourcing, but also addresses and mitigates the risks associated with it. AuroSys helps you leverage a dedicated offsite personnel working exclusively for your company, abiding by the guidlines, rules, policies and standard operating procedures your company follows. This gives you greater control and flexibility over your work and tranforms your relationship with the resource from that of a ‘supplier – customer’ to an ‘employer – employee’, making your company more efficient and organised.

Customer Relationship Manager
Experience 4 to 10 years (Industry as well as Service Firms)
Experience of U.S Work 1 months to 3 years
Typical Age Group 26 to 36
Training 90 Hours of Inhouse Training has been undertaken.
Qualification Bachelor or Masters in Commerce/Communication/Business Management
Equivalent US Qualification Bachelor or Masters (2 to 5 years of experience)
Information Technology Skills Ms Office, Basic Networking Skills for Remote Desktop Support, Email, Skype, Commonly Used Business Application etc.
Job Skill Sets/Description Job Skill Sets: Excellent English Communication, Customer Relationship Management, Data Entry, Team Management, Training Agents,  Customer Problem Solving, Product Knowledge, Marketing Knowledge, Documentation Skills, Multi Tasking, Procedural Knowledge, Overseeing Business KPI, Idenfying areas of improvement, New Customer Acquisition, Customer Satisfaction.